Communicating Through Conflict
March 3, 2021, 7:00 pm – 8:00 pm
Facilitated by Bob Churilla, DTM, Club Growth Director
Effective communication is essential for productive and successful relationships both in our personal and work lives. One of the most difficult conversations to have involves holding others accountable. In this webinar, participants will learn how to have difficult personal and workplace conversations when rules have been broken, deadlines have been missed or commitments have not been kept. To have an effective accountability conversation, one must be able to create a safe space and deal with the strong emotions that are almost certain to arise. Those having such conversations must be able to go beneath the surface to discover what is being left unsaid. This webinar will provide the tools to have such conversations.
Bob Churilla, DTM
Club Growth Director
Bob Churilla, DTM, Club Growth Director, is a mediator, trainer, coach, consultant, college professor, and minister. Bob has worked and presented before federal and state government agencies, churches, nonprofit organizations, and private companies. He has a law degree as well as both a Masters and Ph.D. in Conflict Resolution. Bob has been a public speaker in some capacity since 1989. In Toastmasters, Bob earned his Distinguished Toastmasters Award in August 2019.